Service Cloud Accelerator
Support That Scales With Your Customers
Kickstart your Salesforce journey with a proven solution built specifically for growing customer support teams. The Service Cloud Accelerator combines best practices, streamlined processes, and intelligent automation to improve resolution times and elevate the customer experience. With this foundation, go live up to 75% faster than with other implementation partners - without sacrificing quality or scalability.
Case Management, Everywhere
Internal Support
Leverage case management for Finance, Legal, Sales Support, and Billing requests - intake forms, smart routing, approvals, and SLAs included. Trigger these workflows right from the sales process (e.g., credit checks, contract review), cutting email back-and-forth and keeping deals moving.
Onboarding
Turn onboarding into a consistent, trackable process. Playbooks, milestones, owners, and automated reminders ensure every customer reaches first value quickly—and nothing falls through the cracks.
Retention
Proactively manage at-risk customers with save-plays. Trigger cases from warning signals (usage drops, NPS dips, support trends), coordinate CS/Sales follow-ups, capture reason codes, and track what works - so you keep customers longer and reduce churn.
From Support to Success.
Implementing Salesforce should not be a battle. With our prebuilt infrastructure, you get fast, user-friendly tools that enable your support teams to help customers seamlessly.
Pricing
One-Time Licensing Fee
Avoid recurring monthly costs. A single licensing fee covers the full use of the application and infrastructure.
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Implementation Cost
We tailor the solution to fit your needs. This includes any custom enhancements required to make sure everything works exactly how you operate.
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Support Hours
As your business evolves, so might your needs. We include time to implement future enhancements and ensure your solution continues to deliver long-term value.
Book Demo
New to Salesforce? We’ll help you start strong.
Our Service Cloud Accelerator gives you a scalable foundation built with best practices and enterprise-grade structure - so you can launch quickly and grow with confidence.
Let us show you how Salesforce should be implemented.
Features
Case Routing Engine
Automatically sends each case to the right person, queue, or account team member based on type and subtype - cutting down on handoffs and response time.
Task Templates
Guided checklists for each case type create the right tasks (and dependencies) so agents always know what to do next to resolve the issue.
KPI Tracking
See essentials like first-response time and time-to-resolve - by business hours or total time - so you can spot bottlenecks and hit SLAs.
Confirm Case Process
A quick triage screen to verify details and route correctly before work starts - reducing rework and back-and-forth.
Case Ownership Tracking
See every handoff and how long each team or agent owned the case - great for workload balance and accountability.
Case Status Tracking
Track how long cases sit in each step to find where they get stuck and fix the process.
Customer Support Portal
Launch a branded portal where customers submit/track cases, search help articles, or chat—deflecting simple requests and reducing email noise.
Customer Satisfaction Surveys
Send a short post case survey to capture scores and comments - so you can coach teams and improve service.
Prebuilt Automation
Auto-close when no response received, automatically reopen or create a new case if a customer replies to a closed case, update status the moment a new email or comment comes in and more.
Entitlement & Milestones
Set promised service levels per customer and track milestone deadlines - ensuring your top accounts get the response times they’re owed.
Knowledge Base
Build a robust, searchable library of help articles for your portal so customers can self-serve, while agents get AI-suggested articles inside the case to resolve issues faster and keep answers consistent.
Notification Engine
Send the right alerts to customers or team members using email and slack. Have follow-ups sent automatically. For example, after an update email goes out, send a reminder 48 hours later if there’s no response.
AI Ready
Because the accelerator architecture is data driven, with routing rules, and event-driven workflows, adding AI to Service Cloud is straightforward. Layer AI where it helps most - no process rewrites.
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AI reads inbound emails, detects intent/topic, sets case type/subtype, and routes to the right queue or agent.
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Summarize long threads and propose the next action so agents move faster.
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Flag frustrated customers and trigger escalations before SLAs are at risk.
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Provide first-draft responses for agent review to speed time-to-resolution.
Admin Servicible
Our architecture is record-driven, so admins configure - not code. Create or edit Routing Rules to define the case type and its behavior (including who it routes to). Attach Task Templates so the right checklist appears automatically. Toggle automation via simple settings and change who gets notifications. The result: processes you can adjust in minutes, with consistent execution at scale.